Frequently Asked Questions
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First steps after you sign up
Once you register a free account you will first need to follow these steps:
Check your email for the confirmation message.
Activate account with the confirmation link.
Access your control panel at https://cpanel.yupage.com
Where should I point my existing domain?
Your existing domain names should be pointed to these name servers in order to work with our hosting:
How to get my website listed on google?
To get your website listed in Google you will need to get at least one link from the website which is already listed in Google. Easiest way is to post your link on a forum or on some website which allows posting links. Also, to get better Google positions and rankings you will need to get as many links as possible from other websites with good Google rankings.
How to change my account password?
Your account password can be changed from the control panel https://cpanel.yupage.com at any time using the "change password" section.
How to change my name servers?
Your current name servers can be changed at your domain name registrar page (where you bought your domain name from). If you cant find this, please contact the company where you paid money for your domain name and they will help you update your name servers to:
How to access my free control panel?
You can access your control panel simply by typing http://cpanel.yupage.com in your browser.
Can I change my domain?
Unfortunately domain name can not be changed. The only way to change your domain name is to delete the existing account and create a new account with the correct domain name.
IMPORTANT: You can only create one account in 24 hours.
Can I use your hosting for backups?
No, it is strictly prohibited to use our servers for backups. If backups will be found on your account - the whole account may be terminated.
How to access webmail?
There are several ways to access your webmail:
Webmail from the control panel -> Emails -> Webmail section
Webmail from our website http://18.104.22.168/roundcubemail/
How to use POP3 and IMAP?
You need to set up the following details on your Mail client:
POP3/IMAP Host: mx1.yupage.com
SMTP Host: mx1.yupage.com
- Box "Outgoing server requires authentication" needs to be checked.
- SSL option should be disabled.
For the user name please use your full email address for example: firstname.lastname@example.org
How to change MX records?
MX records can be changed from the cPanel -> Emails -> Edit MX record section.
How to set up an email account?
Email accounts can be set up from the control panel at the section Emails -> Manage Emails.
How to create MySQL database?
MySQL database can be created from the control panel section Advanced -> MySQL databases.
What is your MySQL host name?
Please check the section of the control panel Advanced -> MySQL for "MySQL Host".
IMPORTANT! Do not use localhost as MySQL host name
Do you support remote MySQL?
No, remote MySQL connections are not supported on the free hosting.
How to set up FTP account?
New FTP account can be set up from the cPanel -> Files -> FTP accounts.
How to connect to FTP?
For the FTP host name please use your domain name. Example: john.3eeweb.com Your user name can be found under control panel - > FTP section. Also, new password can bet set from the same page.
Which software do you use to connect to FTP?
We offer our clients to use FREE FTP software called FileZilla. You can download it from: http://filezilla-project.org/
Where do I upload my files?
All of your websites files must be uploaded inside the public_html folder. Please DO NOT upload it over the public_html folder because your website will not work.
How to create redirects?
All type of website redirects can be created from the control panel -> Domains -> Redirects section.
Hacks and viruses
Please rest assured there are no viruses on our servers, because we use Linux OS. If you get any virus warnings on your website, it means there is a problem (or some kind of malicious script) in your source code and not the server itself.
Abusive websites are not tolerated on our network and we terminate them instantly without any warnings.
Is it really free? How?
Yes, our services are absolutely FREE, no hidden fees or taxes. We offer free and almost unlimited hosting services for everyone and everywhere. How? We simply have other income resources which generates us more income than it costs to provide free website hosting services.
Is there any ADS or unwanted material placed on my free website?
No, we do not put any ADS or scripts on your website to make it look cheap. You will get solid and ADS free hosting from us.
Can I host adult websites here?
No, adult websites are not allowed to be hosted on the free hosting.
What is your service uptime?
We offer 99.9% service uptime for all of our users. This is even more than many paid companies can offer.
Please make sure you ready them carefully before you sign up.
SEO friendly URL support
Yes, we do support search engine friendly URLs on our servers which you can generate using .htaccess.
Do you have any limitations for Apach usage?
Yes, we do have a limit of 3000 hits per 5 minutes to a single website. If limit is reached we will suspend your website for 5 minutes.
How to upload your website?
You can upload your website using our cPanel file manager or FTP client. Make sure you upload all of your files to the public_html folder so you can reach your website. Please check the section "How to connect to FTP?" if you need help connecting.
How to change file permissions?
File permissions can be changed from your account control panel -> File manager. Or using FTP client. If you have any issues with the file permissions. Please use "Fix File Ownership" tool from the control panel to fix all permission related problems.
How to delete my account?
Your account can be terminated from the control panel - Delete Account section. Please be sure you need it deleted before you proceed as this action can not be reversed.
How to build a website?
You may use our FREE website builder to build a website. Website builder is located on the control panel -> Website -> Website Builder section. Or you can use pre-installed scripts library to install website from the Auto Installer section on the control panel. Both of these tools will allow you to get fully working website within minutes!